T's & C's

We work diligently to protect the security of your personal information, including credit card information.

Your credit card details are processed & transmitted through our website; all transactions are processed through a secure payment service provider. Kelme NZ uses Shopify Pay to provide this service. Shopify Pay integrated manages the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Kelme NZ and cannot be accessed by Kelme NZ’s staff. However, they may be held by Shopify Pay.

The majority of our products are guaranteed for 12 months against manufacturing defect and some products may carry longer manufacturing warranties. Product warranties are void if the item has in our opinion had excessive use and/or used in a way for which it was not intended.

If you have made a payment in error, you should contact us within 2 days explaining the reasons for your payment error.

We will investigate your claim within 5 working days and refund all or part of your payment if it is determined to our satisfaction that it was a genuine payment error.

• We reserve the right to replace, refund or credit your account for any returned product.
• Goods returned for reasons other than Manufacturing Defect must be returned within 15 working days, in original packaging and in saleable condition. Damaged or used product will not be accepted for credit or exchanged. Please provide proof of purchase with all returns.
• Freight costs to return and re-send any replacement items may be your responsibility unless otherwise agreed by us. We may credit or refund you some or all freight costs if we are satisfied that in our opinion it is our responsibility to do so.

We aim to ensure all published pricing and information is correct, however we are not liable for any inaccuracies, except where provided by the Consumer Guarantees Act 1993. Product designs and colours may change without notice. We are not liable for late deliveries caused for reasons beyond our control.